Defective revice reporting?

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HOME › Forums › Forums › General › Defective revice reporting?

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    • February 4, 2019 at 10:49 am #9820
      John WilsonJohn Wilson
      Participant

      Is there a better way to report defective devices to Health Canada than thru their own page? I’ve tried a couple of times and it’s painfully slow and I give up.  There’s got to be a better way.

      I’ve got 3 ‘Universal’ brand CO / Natural Gas detectors on my desk that I’ve removed from 3 separate residences that all have scorch marks on the top vent port that I want to report. June/Sept/Nov 2012 manufacturing dates

    • February 4, 2019 at 11:24 am #9821
      Joseph GardinerJoseph Gardiner
      Participant

      Good morning Jon,

      I don’t know if there is a different reporting procedure.

      I am interested to know who the testing agency was? CAN/UL? You may want to notify them and also the Electrical Safety Authority.

      I have had a couple of instances now of owners buying CO alarms online not tested by any registered testing agency like CAN/UL. Obviously I had them remove the units immediately and purchase real ones.

      Thanks Jon,

      Joe Gardiner, North Bay

    • February 4, 2019 at 5:29 pm #9822
      John WilsonJohn Wilson
      Participant

      They are Intertek Listed to CSA 6.19-01

    • February 6, 2019 at 12:35 pm #9823
      Charles TurpinCharles Turpin
      Participant

      Jon

      You could try the local ESA inspector

      I communicated with ESA, October of 2018 and that time the local inspector had the issue taken over by ESA Product Safety division.

       

    • February 7, 2019 at 9:56 am #9824
      Charles TurpinCharles Turpin
      Participant

      I followed-up with my ESA contact he sent this to me.

      The reporting web site is – https://www.esasafe.com/electricalproducts/reporting-an-incident/electrical-incident-report

      And a contcat person –

      Dan Cheddi

      Harm Mitigation Technologist

      Electrical Safety Authority

      155A Matheson Blvd. West, Mississauga, ON L5R 3L5

      Tel: 905-712-7834

      dan.cheddi@electricalsafety.on.ca

      http://www.esasafe.com

       

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