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I’ve only had to deal with ESA 3 times so far, twice under my FPO hat where I issued a Fire Marshal Order and all was good.
The other time was under my Building Inspector hat where an ESA permit existed but unauthorized persons had made alterations beyond the original electrician. That time, after talking to someone at the ESA 877 number, put in a ‘Hazard Investigation’ as the permit was still active. It took several weeks for the inspector to show up. They completely ignored the “call the Building Inspector to arrange access” in the special instructions part. Only by chance I saw the inspector in the yard as I was driving by and stopped. I found out that it was their second attempt – so twice they ignored the instructions.
Emailed correspondence from ESA would be great in these occasions.